Technical Support
If you cannot find an answer to your question in the FAQ below please send an email to support@taggtool.com.
Also check out the User Guide if you haven't done so.
FAQ
Do I need to add Tags?Does Taggtool change my physical files?
Can I tag multiple files at once?
How do I change the default application associated with my file types?
Can I safely delete the database file if I want to start from scratch?
Taggtool won't run
How do I Uninstall Taggtool?
What happens to my database when I uninstall?
Help, Taggtool won't uninstall
How do I set up Taggtool to be used over a network?
How do I change Taggtool's Ctrl-Shift-T hot key?
Do I need to add Tags?
No, tags are optional, you can add files without Tags - when performing a search, Tagg will match your search criteria
against the tag title,file name and file path and not just the tags.
Does Taggtool change my physical files?
No, Tagg only stores pointers to your files and will never change or move files. Tagg does allow you to copy files but the original
file is left untouched.
When Removing Tags remember that only the pointer to the file is being removed from Tagg's database and not the physical file.
Can I tag multiple files at once?
Yes, you can add and update/remove multiple tagged files by shift-selecting the items in the 'Tag Files' and 'Search Database' screens.
How do I change the default application associated with my file types?
On a Windows machine you would need to perform the following steps:
Open a windows file explorer - Windows Key + e
Select 'Tools' -> 'Folder Options' from the Menu
Select 'File Types' Tab
Select the file type you wish to change
Select 'Change' and locate the application you would like to launch for this file type
Click 'OK'
Click 'OK'
Can I safely delete the database file if I want to start from scratch?
Yes, Tagg will automatically create a new database file for you the next time you run the application.
Taggtool won't run
On Windows, sometimes the Tagg.exe application will not fully initialize and appear to run as a background process. To resolve this open up the task manager with ctrl-alt-del, select the process tab and end the Tagg.exe process if it is running then restart Tagg from the program group.
How do I Uninstall Taggtool?
On Microsoft Windows XP, perform the following:
- Select 'Start menu - Control Panel'
- Double click on Add or Remove Programs
- Select Tagg's entry to highlight it
- Click 'Remove' Button
On Mac OS X
- Locate Taggtool's installation directory and delete the folder named 'Tagg'.
What happens to my database when I uninstall?
Your database file will not be removed when you uninstall.
Help, Taggtool won't uninstall
If you receive the following message:
" There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personal or package Vendor."
This is usually displayed due to user security priveledges, try right-clicking on the Uninstall menu option in the Taggtool program group and select 'Run As Administrator".
If the problem persists, please execute the following command from the command prompt and email the resulting log file to support@taggtool.com.
msiexec /x "C:\Tagg.msi" /L*V "C:\taggtool.log" (Note: Please change 'C:\Tagg.msi" to wherever the installer is on your machine)
How do I set up Taggtool to be used over a network?
Install and run Tagg Click on the 'Create Database' button in the toolbar Enter a name for the new database i.e. 'Tagg Shared Database' Click on the folder icon to select where this database should be created, this location has to be on a shared resource which all users have access to. Tick the 'Share this database' checkbox Click the ok button to create the database file.
Once the shared database file has been created the next step is to make this database available to all Tagg users.
To do this, run Tagg on the users' machine. Select the 'Add Existing DB' button in the toolbar and select the newly created database.
The final step is to load the newly added database, to do this click the 'Select Database' button, select the shared database then click the 'OK' button.
Perform this process for each Taggtool user.
To facilitate better shared database support, you can now tell Tagg where to look for it's tag structures making it possible to share hierarchical tags structures as well as databases.
To share tag structures you will need to create a directory called 'tag-structs' on a shared resource.
If you already have some existing tag struct xml files you wish to share, simply copy them into this directory.
You know need to change the configuration of each Tagg user to point to this new directory, to do this select the 'Options' button from the toolbar.
Select the tab called 'Tag Structures', next click on the button called 'Change' and select the newly created directory. You will need to repeat this process on each user's machine.
How do I change Taggtool's Ctrl-Shift-T hot key?On Windows Vista:
Locate the following directory in file explorer:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Tagg
Right click Tagg.exe, select properties, you can then remove or change the short cut key.
On Windows XP:
Locate the following directory in file explorer:
C:\Documents and Settings\All Users\Start Menu\Programs\Tagg
Note: You may need to replace 'All Users' with the user you installed Tagg as.
Right click Tagg.exe, select properties, you can then remove or change the short cut key.