bullet Frequently Asked Questions

General

Tagging



Does Taggtool change my physical files?


No, Taggtool only stores pointers to your files and will never change or move files. Taggtool does allow you to copy files but the original file is left untouched.
When Removing Tags remember that only the pointer to the file is being removed from Taggtool's database and not the physical file.

Can I tag multiple files at once?


Yes, you can add and update/remove multiple tagged files by shift-selecting the items in the 'Tag Files' and 'Search Database' screens.

How do I change the default application associated with my file types?


On a Windows machine you would need to perform the following steps:

Open a windows file explorer - Windows Key + e
Select 'Tools' -> 'Folder Options' from the Menu
Select 'File Types' Tab
Select the file type you wish to change
Select 'Change' and locate the application you would like to launch for this file type
Click 'OK'
Click 'OK'

Taggtool won't run

On Windows, sometimes the Tagg.exe application will not fully initialize and appear to run as a background process. To resolve this open up the task manager with ctrl-alt-del, select the process tab and end the Tagg.exe process if it is running then restart Tagg from the program group.

How do I Uninstall Taggtool?

On Microsoft Windows XP, perform the following:

  • Select 'Start menu - Control Panel'
  • Double click on Add or Remove Programs
  • Select Tagg's entry to highlight it
  • Click 'Remove' Button
What happens to my database when I uninstall?

Your database files will not be removed when you uninstall.

Help, Taggtool won't uninstall

If you receive the following message:
" There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personal or package Vendor."

This is usually displayed due to user security priveledges, try right-clicking on the Uninstall menu option in the Taggtool program group and select 'Run As Administrator".

If the problem persists, please execute the following command from the command prompt and email the resulting log file to support@taggtool.com.

msiexec /x "C:\Tagg.msi" /L*V "C:\taggtool.log" (Note: Please change 'C:\Tagg.msi" to wherever the installer is on your machine)

How do I change Taggtool's Ctrl-Shift-T hot key?

On Windows Vista:

Locate the following directory in file explorer:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Tagg

(note you may need to enable 'Show Hidden Files and Folders' from the Organize menu)

Right click Tagg.exe, select properties, you can then remove or change the short cut key.

On Windows XP:

Locate the following directory in file explorer:

C:\Documents and Settings\All Users\Start Menu\Programs\Tagg

Note: You may need to replace 'All Users' with the user you installed Taggtool as.

Right click Tagg.exe, select properties, you can then remove or change the short cut key.

I do not see the 'Add Tags' menu when right clicking on a folder

To resolve this problem you will need to re-register the Taggtool shell extension dll file.

Start by launching a command prompt, the easiest way is to press windows key and r key keys at the same time.

Type cmd into the box which appears then hit the enter key enter key

Type cd "C:\Program Files\Taggtool\Taggtool Desktop" into the command prompt, then hit the enter key enter key

Type regsvr32 DLLTGShell.dll /u, then hit the enter key enter key

Finally type regsvr32 DLLTGShell.dll, then hit the enter key enter key

You should now see the 'Add Tags' menu whenever to right click on a file or folder.

Is there a way Taggtool can be used by multiple users pointing to the same database and sharing the same tags?

We provide a Taggtool Server edition which is designed to be used by multiple users across a LAN network.

Taggtool doesn't shutdown cleanly when I shutdown Windows?

A small change is require to the "Tagg.ini" file located in the following location:

C:\Program Files\Taggtool\Taggtool Desktop\

Open this file with notepad then:

Replace the line: Virtual Machine Parameters=-Xmx256M -Dsun.java2d.noddraw=true

with this line: Virtual Machine Parameters=-Xrs -Xmx256M -Dsun.java2d.noddraw=true

Save the file and restart Taggtool, the shutdown issue should now be resolved.